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Tech Support?

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  • 2025-12-10 at 10:07 #17869
    areetzareetz
    Participant

    Frustrated with the lack of support from this company.

    I have been using this program for 10 years, Have estimated over 5,000 projects,  have grown our estimating department and now using 5 seats of envisioneer.

    and still the support is horrible!

    You can call support and listen to an extremely long message that suggests we come here to find our answers.

    Have you found a way to get this program supported, or questions answered?

     

    2025-12-10 at 17:52 #17874
    louisacolouisaco
    Moderator

    Thank you for your patience, your question needed a bit more investigation so we could give you accurate information and any possible workarounds. I apologize for not letting you know sooner that I was looking into it. And thank you for being a loyal Envisioneer user for the past 10 years. We truly appreciate the experience you bring, and your real-world use of Envisioneer always helps us refine the software so it works the way it should for your industry’s practices. We’ll make sure to be more diligent with response times moving forward. Thank you again for your continued support.

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